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REINVENTING GOVERNMENT

HOW THE ENTREPRENEURIAL SPIRIT IS TRANSFORMING THE PUBLIC SECTOR
David Osborne - Author
Ted Gaebler - Author
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Book: Paperback | 138 x 204mm | 432 pages | ISBN 9780452269422 | 10 Feb 1993 | Plume | 18 - AND UP
REINVENTING GOVERNMENT
"A landmark in the debate on the future of public policy."—The Washington Post. Reinventing Government - David Osborne and Ted Gaebler

Acknowledgments
Preface
Introduction: An American Perestroika
1. Catalytic Government: Steering Rather Than Rowing
2. Community-Owned Government: Empowering Rather Than Serving
3. Competitive Government: Injecting Competition into Service Delivery
4. Mission-Driven Government: Transforming Rule-Driven Organizations
5. Results-Oriented Government: Funding Outcomes, Not Inputs
6. Customer-Driven Government: Meeting the Needs of the Customer, Not Bureaucracy
7. Enterprising Government: Earning Rather Than Spending
8. Anticipatory Government: Prevention Rather Than Cure
9. Decentralized Government: From Hierarchy to Participation and Teamwork
10. Market-Oriented Government: Leveraging Change Through the Market
11. Putting It All Together

Appendix A
Appendix B
Notes
Index