Please note that the assets of Penguin Group (Canada), a division of Pearson Canada Inc. were transferred out of Pearson Canada Inc. into Penguin Canada Books Inc. effective July 1 2013. As a result, personal information previously held by Penguin Group (Canada) was, as of July 1, 2013, transferred to Penguin Canada Books Inc. and will be collected, used and disclosed in accordance with the terms of this Privacy Statement.
This Privacy Statement applies to Penguin Canada Books Inc. (referred to as "Penguin", "we", "us" or "our" in this Privacy Statement) in the course of our business in Canada. This Privacy Statement is designed to tell individuals with whom we may interact in the course of our business in Canada, including individuals who purchase our products, (referred to as “you” or “your” in this Privacy Statement) about our practices regarding collection, use and disclosure of your personal information, including information you provide over the telephone, by mail, email or facsimile and via our Web Sites. This Privacy Statement applies to the Web Sites that Penguin maintains that post or include a link to this Privacy Statement (the "Web Sites"). This Privacy Statement does not apply to personal information about our employees or information that is not personal information.
What personal information will Penguin collect?
Penguin collects personal information from you that you provide to us voluntarily. Such personal information may include: personal contact information, such as name, address, and telephone number; your personally identifiable comments and questions about our products and services; and information required to order our products and services (including credit card information).
Penguin collects personal information about its guests and visitors. Specifically, visitors to Penguin's offices may be asked to provide their name, telephone number, and organization name. Penguin collects this information for premises security and disaster preparedness purposes. Penguin has installed video cameras in certain areas on its premises. Signs are posted notifying individuals of the existence and purpose of any such cameras.
If we obtain personal information from third parties, for example to send promotional mailings, we seek assurances that the provider has received consent to provide that information to us.
In addition, please remember that any personal information that is voluntarily posted to any public area of the Web Sites - such as a chat room - may always be accessible to other visitors and that there is nothing Penguin can do to prevent collection, use or disclosure of this information by those visitors.
If you apply for a position at Penguin, we will collect the personal information contained in, and generated in relation to, your application, in order to evaluate your application and assess whether to offer you a position at Penguin. For candidates who are not offered or do not accept a position, we normally retain this information for a reasonable time, in the event that an appropriate position becomes available or that you re-apply to Penguin, unless you ask us not to retain this information and there is no legal requirement that we retain it. If you accept a position at Penguin, the information will be retained in accordance with our privacy procedures applicable to the personal information of employees of Penguin.
In relation to potential employees, in addition to personal information that you provide, we may collect personal information from:
- the third parties you provide as references in support of your application; and
- individuals involved in the evaluation and review process.
How will Penguin use and disclose the personal information we collect?
We use and disclose this personal information for the following purposes:
(a) to fulfill your orders, to process payments (including by credit card) and to collect amounts you owe;
(b) to respond to your requests for information and service and to communicate with you;
(c) to carry out internal financial processes including to credit our sales representatives;
(d) for internal research to better understand your needs and ways in which we can improve our products, services and Web Sites;
(e) to manage and administer our business;
(f) to send product information and special offers that we think may be of interest to you; in support of joint marketing and promotion activities with related entities, and to permit those related entities to send information or offers regarding their products and services to you, in each case if you have provided your consent to receiving such materials; and
We may also use or disclose your personal information for other purposes with your consent or as permitted or required by law.
We sometimes transfer personal information to others, including to affiliated entities or unrelated companies ("service providers"), that carry out certain functions on our behalf such as order fulfillment, accounts receivable, application hosting and data processing. In those cases we require those service providers not to use or disclose your personal information for any purpose other than as directed by Penguin. Some of these service providers may be located outside of Canada, including in the United States, the United Kingdom and India, and your personal information may be collected, used, disclosed, stored and processed in those jurisdictions for the purposes described in this Privacy Statement. We take reasonable contractual or other measures to protect your personal information while processed or handled by these service providers. If your personal information is located outside Canada it will be subject to legal requirements in those foreign countries applicable to our service providers, for example, lawful requirements to disclose personal information to government authorities in those countries.
Your personal information may be used by Penguin and shared with others connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of Penguin's business or assets, including for the purposes of permitting such parties to determine whether to proceed with such transaction or business relationship, or to fulfill any disclosure obligations we have to such parties. If we do sell or assign all or part of our business, the purchaser or assignee will be able to use and disclose personal information to the same extent, under the same conditions and for substantially the same purposes as Penguin, as described in this Privacy Statement.
Your consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (express consent may be oral, in writing or electronic), implied (such as when you provide your name and address in order for us to send you products you have ordered or information you have requested) and in some jurisdictions may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, if you provide us with your personal information, we will assume that you consent to our collection, use and disclosure of such information as described in this Privacy Statement, if applicable, or otherwise at the time of collection.
Collection, Use or Disclosure Without Your Consent:
In certain limited circumstances our collection, use or disclosure of your personal information without consent is permitted or required by law, for example, to collect a debt you owe to us or to comply with a subpoena or court order.
What if I do not want my personal information collected, used or disclosed?
If you do not want your personal information collected, used or disclosed by us, please do one of the following: 1) follow the procedures, where available, indicated at the point of collection such as to "opt out" from the particular purposes of use and disclosure, or 2) if no "opt out" is available, do not submit personal information to us if you do not want us to collect, use or disclose it. If you have submitted personal information and later wish to withdraw your consent to its retention, use or disclosure, please contact us as indicated below. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
Please understand that without your consent, we may not be able to provide certain goods or services to you. For example, if you do not provide consent to collect and use personal information necessary to process an order that you wish to place, or if you withdraw your consent to uses that are necessary to fulfill your request, we may not be able to process your order or to supply those products to you. We will endeavour to advise you if this should happen.
We will protect your personal information using physical, electronic or managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent theft, loss, unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of Penguin who require the personal information to fulfil the purpose for which the information was collected will be permitted to access personal information. We will retain your personal information as is required for these purposes, subject to reasonable legal limitation periods and statutory or regulatory retention requirements and our document retention policies.
Although we have enacted security measures for our Web Sites, we cannot guarantee the absolute security of our Web Sites or the security of information that you submit (or that we send to you) over the Internet, since no Internet transmission is ever 100% secure or error-free. Your use of the Internet and electronic mail is at your own risk. You should take special care in deciding what information you send to us via e-mail or posting on the Penguin Web Sites.
Our Links to Other Web Sites:
Special Notice To Parents
We have no intention of seeking personal information about minors who visit our Web Sites. If such information is collected, this Privacy Statement will apply to that information. In addition, if we can identify a user as a minor, the personal information will not be used for further marketing and promotion unless the minor's guardian has consented. We encourage you to ask your children to seek your permission before providing information about themselves or their family over the Internet.
Special Notice To Children
Ask your parent or guardian for permission before you send any personal information over the Internet, including to our Web Sites.
How to Contact Us - Access to Information
Penguin may establish and maintain a file of your personal information at our offices for the purposes described in this Privacy Statement. To request access to, or correction of, your personal information, please write to:
- Penguin Canada Books Inc., Attn: Privacy Officer
- 90 Eglinton Avenue East, Suite 700
- Toronto, Ontario M4P 2Y3
In some circumstances Penguin may not be able to provide access to your information or to all of it. For example, Penguin will not provide access to information if doing so would reveal personal information about a third party, would reveal confidential commercial information, or if it is protected by solicitor-client privilege or was generated in the course of a formal dispute resolution process. If you have any questions, or if you wish to make inquiries, express concerns or make a complaint about our personal information practices, you may
- write to the Privacy Officer at the above address
- call the Privacy Officer at (416) 386-3524
- send us an email at firstname.lastname@example.org
A letter or email is the most reliable way to convey your concerns or wishes.
Updates to this Privacy Statement
We reserve the right to make changes to this Privacy Statement. If this Privacy Statement materially changes, we will take reasonable measures to notify you of these changes, including posting a copy of the revised Privacy Statement on our Web Sites. Your continued provision of personal information following notification of any material change and/or your continued access to the Web Sites following the posting of any changes to this Privacy Statement shall constitute your acceptance of those changes. You may also contact us if you would like us to send you a copy of the most current version of this Privacy Statement. This Privacy Statement was last revised June 2013.
For a French version of this Privacy Statement, please click on the following link http://www.penguin.ca/static/pages/aboutpenguin/privacy_fr.html or write to the Privacy Officer at the address set out above.
Pour une version française de cette politique, veuillez cliquer sur le lien suivant http://www.penguin.ca/static/pages/aboutpenguin/privacy_fr.html ou écrire à notre Responsable de la protection de la vie privée ("Privacy Officer") à l'adresse mentionnée ci-dessus.